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SiteScope Reports: N/A values in MAX and AVERAGE
Title :
SiteScope Reports: N/A values in MAX and AVERAGE
Document ID :
KM00441408
Product - Version:
sitescope ;
OS :
Updated :
Thu Sep 25 17:22:42 GMT 2014
Summary :
In the reports the values for MAX and Average are N/A but in the status appears data.
Problem

In the reports the values for MAX and Average are N/A but in the status appears data

 

  Max Average Last
Counter in Error 0 0 0
Processor\Average\System n/a n/a 0,7225
Processor\Average\User n/a n/a 0,6107

 

 

Cause

The main problem in this case is because SiteScope is taking the data like a String, not like a number and for that reason, SiteScope is not able to create the calculation.

Fix

In order to fix this problem, we must to check if the regional and confirm the follow things.

  • Server Regional Settings are according the english default values. that means in current format: English (United States), Decimal Symbol "." and digit grouping ","
  • On Services, we must to confirm, the user is running the service has the same regional settings configuration.

when this changes are done. Restart SiteScope Service with the correct user to fix the problem for future data colected.