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Link to an entity (URL) in ALM mails doesn't work correctly
Title :
Link to an entity (URL) in ALM mails doesn't work correctly
Document ID :
KM00842640
Product - Version:
quality center ;
OS :
Updated :
Tue Apr 15 10:09:46 GMT 2014
Summary :
This article addresses issue faced by ALM users when the links (URL) received in ALM mails doesn't work correctly.
Whenever ALM sends mail to a user ( manual or Automail ) , it contains a link/URL to access the entity. The URL/link doesn’t work sometimes.

Possible scenarios are when there is a Cluster environment where link sent by one node works and the other node doesn't. This can happen in standalone environment as well.

How to fix issues related to these link/URL not working ?

Solution
ALM provides 2 Site configuration parameters to address the issue :

1 ) ENTITY_LINK_HOST : This parameter enables you to set the mail server host name used in the link to an entity when ALM mails an entity.

2 ) ENTITY_LINK_PORT : This parameter enables you to set the mail server port number used in the link to an entity when ALM mails an entity.

NOTE : By default, ALM uses the default port number and host name specified during installation. These two parameters are optional and are available for QC 10 and above versions.

Setting the above parameters to correct values helps in fixing some of the issues faced with accessing the links/URL.