Self-Solve Knowledge Search

Minimize Maximize
Enrichment rules updating the fields that are not supposed to
This document has not been formally reviewed for accuracy and is provided as is
Title :
Enrichment rules updating the fields that are not supposed to
Document ID :
KM00847185
Product - Version:
universal cmdb ;
OS :
Updated :
Thu Apr 17 17:12:10 GMT 2014
Summary :
It seems like the tool auto created some enrichment rules to dynamically update those business applications which is ok but those enrichment rules are updating some attributes that are manually entered.
We created Application maps (views) and created PBM to dynamically associated the views to business applications. It seems like the tool auto created some enrichment rules to dynamically update those business applications which is ok but those enrichment rules are updating some attributes that are manually entered. Please advise
Solution
Customer needs to edit the PBM to be able to make a change to the value. Editing it by Users will only later be changed by the enrichment that is created by the PBM.