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Client certificate suppression in TruClient IE protocol in LoadRunner 12.00
Title :
Client certificate suppression in TruClient IE protocol in LoadRunner 12.00
Document ID :
KM00867636
Product - Version:
performance center 12.00 ; loadrunner 12.00 ;
OS :
Updated :
Wed Apr 23 09:22:22 GMT 2014
Summary :
A Client certificate (CC) pop up appears in TruClient Internet Explorer protocol script in LoadRunner 12.00 although sometimes no CC is needed. A fix is provided which enables the pop up to be suppressed and enabled.
Sometimes Internet Explorer engine shows client certificate (CC) pop up although no CC is needed which could interfere TruClient Internet Explorer protocol script recording.  
How to suppress the client certificate pop up when it is not needed?
Solution

A fix is provided which enables the pop up behavior to be controlled in VuGen 12.00 by Run Time Settings configuration.

The configuration will allow the pop up to be suppressed in the cases when the web page does not require a client certificate and to be enabled back when it is needed.

To suppress the Client certificate (CC) dialog pop up please follow the steps listed below:

  1. Apply the SupressClientCertLR12.zip fix on the VuGen machine and all load generators
    1. Go to <LoadRunner installation folder>\bin folder and backup the original file:
      TcWebIEInternetProtocols.dll
    2. Unzip SupressClientCertLR12.zip and replace the above file with the files from the hotfix
  2. Make the following configuration change once the fix is installed:
    1. Open the Run Time settings of the script
    2. Go to General -> Log
    3. In ‘Internal Support options’ change ‘Support option 5’ to SupressClientCertDialog
      image text 


      Please note that the configuration affects only the current script and should be done on each new script when Client certificate (CC) dialog pop up needs to be suppressed.

To enable the Client certificate (CC) dialog pop up the value of ‘Support option 5’ key should be re-configured as follows:

    1. Open the Run Time settings of the script
    2. Go to General -> Log
    3. In ‘Internal Support options’  ‘Support option 5’ should have no value.
      image text

Related customer entitled articles that may be of interest:

Document ID KM00841754 - Client certificate suppression in TruClient IE protocol in LoadRunner 11.52