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HP Cloud Service Automation for Matrix Suite
Title :
HP Cloud Service Automation for Matrix Suite
Document ID :
KM00893654
Product - Version:
cloud service automation ;
OS :
Updated :
Tue May 19 09:11:08 GMT 2015
Summary :
Hewlett-Packard (HP) is announcing the discontinuance of Cloud Service Automation for Matrix Suite.

 

Program overview

 

Hewlett-Packard (HP) is announcing the discontinuance of Cloud Service Automation for Matrix Suite. All Cloud Service Automation for Matrix suite customers with an active support contract are eligible to upgrade to Cloud Service Automation Enterprise suite 2012.02.

HP has introduced Cloud Service Automation Enterprise suite 2012.02. This product is similar to Cloud Service Automation for Matrix but is HP’s premiere private/hybrid cloud offering. We are combining our offerings into one consistent offering.

HP is committed to providing the highest level of customer care to you while you determine your future strategy for Cloud Service Automation, and will provide support as indicated by the dates listed below.

 

 

Key program dates

 
Date Details
Jul 01, 2013 Support customer notification
Sep 01, 2013 End of Sale (no longer orderable or available for purchase)
Apr 30, 2015 End of Current Product Support for Cloud Service Automation for Matrix Suite 2011.06
Apr 30, 2015 End of Committed Support for Cloud Service Automation for Matrix Suite 2012.02
Apr 30, 2017 End of Self-Help Support for Cloud Service Automation for Matrix Suite 2011.06
Apr 30, 2017
Apr 30, 2021
End of Extended Support for Cloud Service Automation for Matrix Suite 2012.02
End of Self-Help Support with Rights to New Versions for Cloud Service Automation for Matrix Suite 2012.02 **
 

 

Program documentation

  » Customer letter (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 4.4 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines.
 


* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.


** Self-Help Support with Rights to New Versions was introduced as part of the changes to the HP Software Support Policy announced on May 1, 2015. The timeline in this table has been modified to reflect the changes. The customer letter and FAQ documents published prior to May 1, 2015 (at the time the program was announced on SSO) will still refer to the older support timeline and options available at the time of publishing the documents. Please refer to the timeline in this table for the latest information.