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Unable to get to the login page of Site Administrator
This document has not been formally reviewed for accuracy and is provided as is
Title :
Unable to get to the login page of Site Administrator
Document ID :
KM00907960
Product - Version:
quality center 12.00 ;
OS :
Updated :
Tue May 13 08:33:37 GMT 2014
Summary :
Failed to Login. Please contact system administrator for help. Description: Expect external authentication data but does not get one.
Problem

Failed to Login. Please contact system administrator for help.

Description: Expect external authentication data but does not get one.

Cause

Authentication settings in Site Administrator -> Site Users is selected to "External Authentication"

ALM is looking for the credentials to authenticate in the header and failing since it doesnt find that information.

Fix
  1. Login to the database server
  2. Open the site admin schema
  3. Open PARAMS table
  4. Set the value of EXTERNAL_AUTH_MODE to "N"
  5. Restart QC service
  6. Login to Site Administrator