Self-Solve Knowledge Search

Minimize Maximize
Installing ALM Synchronizer server, Error message: server.general.error : error...
Title :
Installing ALM Synchronizer server, Error message: server.general.error : error: failed to install DB server, error:
Document ID :
KM00908829
Product - Version:
quality center ;
OS :
Updated :
Tue May 13 20:55:04 GMT 2014
Summary :
Installing ALM Synchronizer server, Error message: server.general.error : error: failed to install DB server, error:
Problem

The following error message appears during the installation of ALM synchronizer server:

server.general.error : error: failed to install DB server, error:

Cause
Data Execution Prevention is blocking the installation of ALM Synchronizer.
Fix

Steps to fix this problem

1- Uninstall the current Synchronizer installation that just failed

2- Go to: Start menu -> Right click on computer -> Manage -> Configuration -> Local Users and Groups -> Users

3- Delete the postgres user account

4- Go to: Start menu -> Right click on computer -> Properties -> Advanced system settings -> Advances Tab -> under Performance select settings -> Data Execution Prevention

5- Change to the option Turn on DEP for essential Windows programs and services.

6- Restart the computer and try to install ALM Synchronizer again.