Before starting the patch installation process, ensure that nmsdbsvc.exe has completely stopped. To do this:
1. Ensure that it is stopped or if necessary stop the process from Windows Services.
To do this from Windows, access Start - Control Panel, System and Security, Administrative Tools, Services.
The process nmsdbsvc.exe is controlled by:
HP BTO Software NNM Embedded DB Manager
Highlight it, right click and stop as necessary.
2. Ensure the process is not running by accessing Windows Task Manager, and checking to see if nmsdbsvc.exe is still present. It can be killed as necessary.