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IT Service Manager versions 5.6 & 5.7
Title :
IT Service Manager versions 5.6 & 5.7
Document ID :
KM00962170
Product - Version:
it service manager 5.6 5.7 ;
OS :
Updated :
Wed May 28 19:26:56 GMT 2014
Summary :
In summer 2001, Hewlett-Packard notified HP Openview IT Service Manager (ITSM) customers that ITSM would be discontinued and reach end of active support (EOS) on December 31, 2003. After that date the current migration program that includes a free license upgrade will no longer be available.

 

Program overview

  In summer 2001, Hewlett-Packard notified HP Openview IT Service Manager (ITSM) customers that ITSM would be discontinued and reach end of active support (EOS) on December 31, 2003. After that date the current migration program that includes a free license upgrade will no longer be available.  

 

Key program dates

 
Date Details
May 05, 2003 Support customer notification
Dec 31, 2003 End of active support
Dec 31, 2004 End of self-help support
 

 

Program documentation

  » Customer notification (.PDF)*
» Customer follow-up notification (.PDF)*
» Customer follow-up notification (Dutch) (.PDF)*
» Migration guide (.PDF)**
» Migration guide (.PDF)*
» Migration licensing document (.PDF)*

This product version obsolescence is covered by version 2.0 of the support and obsolescence policy. Definitions of terms are documented in the HP OpenView product version obsolescence guidelines.
 


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