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HP Route Analytics Management software (RAMS) 5.5x & 8.0x
Title :
HP Route Analytics Management software (RAMS) 5.5x & 8.0x
Document ID :
KM00971682
Product - Version:
route analytics and management software ;
OS :
Updated :
Wed Jun 04 11:56:16 GMT 2014
Summary :
Hewlett-Packard (HP) is announcing the version discontinuance of HP Route Analytics Management Software (RAMS) 5.5x & 8.0x products. All RAMS customers with an active support contract are entitled to upgrade to RAMS 9.0x. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your RAMS products, and will provide support as indicated by the dates listed below.

 

Program overview

  Hewlett-Packard (HP) is announcing the version discontinuance of HP Route Analytics Management Software (RAMS) 5.5x & 8.0x products. All RAMS customers with an active support contract are entitled to upgrade to RAMS 9.0x. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your RAMS products, and will provide support as indicated by the dates listed below.  

 

Key program dates

 
Date Details
May 01, 2010 Support customer notification
Jul 01, 2010 End of Sale (no longer orderable or available for purchase)
Dec 31, 2011 End of current product support for RAMS 8.0x (aligned with NNMi 8.0x end of current product support)
Dec 31, 2012 End of current product support for RAMS 5.5x (aligned with NNMi 5.5x end of current product support)
Dec 31, 2013 End of self-help support for RAMS 8.0x (aligned with NNMi 8.0x end of self-help support)
Dec 31, 2014 End of self-help support for RAMS 5.5x (aligned with NNMi 5.5x end of self-help support)
 

 

Program documentation

  » Customer letter (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 4.3 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines.
 


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