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HP Service Desk (SD) software version 4.5
Title :
HP Service Desk (SD) software version 4.5
Document ID :
KM00994352
Product - Version:
service desk 4.5 ;
OS :
Updated :
Wed Jun 11 07:20:10 GMT 2014
Summary :
Hewlett-Packard (HP) is announcing the discontinuance of HP Service Desk (SD) 4.5 products. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your HP Service Desk products, and will provide support as indicated by the dates listed below.

 

Program overview

  Hewlett-Packard (HP) is announcing the discontinuance of HP Service Desk (SD) 4.5 products. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your HP Service Desk products, and will provide support as indicated by the dates listed below.

For customers that require additional support on Service Desk, HP Software offers a HP Service Desk Limited Support Program which provides one (1) additional year of limited support until December 31, 2013. The Program is available only to customers who have a current HP Service Desk maintenance contract and have not yet committed to or started their migration from HP Service Desk versions 4.5 or 5.1 to HP Service Manager. For additional information click here.
 

 

Key program dates

 
Date Details
Nov 15, 2007 Support customer notification
Jun 30, 2011 End of sale (no longer orderable or available for purchase to new customers); Capacity extension sales continue for existing customers
Dec 31, 2012 Current product support ends
Jan 01 - Dec 31, 2013 SD Limited support offering for existing customers
Dec 31, 2014 Self-help support ends
 

 

Program documentation

  » Customer letter December 2009 (.PDF)*
» Customer letter July 2009 (.PDF)*
» Customer letter November 2007 (.PDF)*

This product version obsolescence is covered by version 4.3 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines.
 


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To download the latest version, please go to the Adobe website.