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HP Service Desk (SD) software 5.0x & 5.1x
Title :
HP Service Desk (SD) software 5.0x & 5.1x
Document ID :
KM00994718
Product - Version:
service desk ;
OS :
Updated :
Wed Jun 11 09:37:31 GMT 2014
Summary :
Hewlett-Packard (HP) is announcing the discontinuance of HP Service Desk (SD) 5.0x & 5.1x products. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your HP SD products, and will provide support as indicated by the dates listed below.

 

Program overview

  Hewlett-Packard (HP) is announcing the discontinuance of HP Service Desk (SD) 5.0x & 5.1x products. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your HP SD products, and will provide support as indicated by the dates listed below.

For customers that require additional support on Service Desk, HP Software offers a HP Service Desk Limited Support Program which provides one (1) additional year of limited support until December 31, 2013. The Program is available only to customers who have a current HP Service Desk maintenance contract and have not yet committed to or started their migration from HP Service Desk versions 4.5x or 5.1x to HP Service Manager. For additional information click here.
 

 

Key program dates

 
Date Details
Feb 01, 2009 Support customer notification
Dec 31, 2009 SD 5.0x end of sale (no longer orderable or available for purchase)
Dec 31, 2010 SD 5.0x current product support ends
Dec 31, 2012 SD 5.0x self-help support ends
Jun 30, 2011 SD 5.1x end of sale (no longer orderable or available for purchase to new customers); Capacity extension sales continue for existing customers
Dec 31, 2012 SD 5.1x current product support ends
Jan 01 - Dec 31, 2013 SD Limited support offering for existing customers
Dec 31, 2014 SD 5.1x self-help support ends
 

 

Program documentation

  » Customer letter December 2009 (.PDF)*
» Customer letter February 2009 (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 4.3 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines.
 


* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.