The following steps are advisable:
1. Perform a full backup of the Operations Manager for Windows server
2. Run the command:
# ovc –stop
3. Go to services.msc and stop the service with the name: “Window Management Instrumentation”.
4. Please start a command prompt and from the patch file folder OMW_00178.exe type the command:
# OMW_00178 debug
4.1. From the patch dialog, select ...\bin\OVSysConfig.dll and then click “Add BreakPoint” button.
Then click “Go” button. The installation progress will pause right after OvStoreProv.exe is processed
4.2 Go to RUN and type "dcomcnfg"
4.3 Navigate to OvStoreProv
Right click to property -> Identity Tab and then fill in the user name and password (default user name: HP-OVE-User) -> click OK
4.4 Return to patch dialog click go to move on the installation progress.
The patch should install successfully after this steps.