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HP ServiceCenter software 6.2x
Title :
HP ServiceCenter software 6.2x
Document ID :
KM01006231
Product - Version:
servicecenter ;
OS :
Updated :
Fri Nov 07 15:09:19 GMT 2014
Summary :
Hewlett-Packard (HP) is announcing the product obsolescence of ServiceCenter 6.2x. All ServiceCenter customers with an active support contract are eligible to upgrade to Service Manager 9.3x.

 

Program overview

  Hewlett-Packard (HP) is announcing the product obsolescence of ServiceCenter 6.2x. All ServiceCenter customers with an active support contract are eligible to upgrade to Service Manager 9.3x.

HP is committed to providing the highest level of customer care to you while you determine your future strategy for ServiceCenter, and will provide support as indicated by the dates listed below.

For customers that require additional support on ServiceCenter, HP Software offers an HP ServiceCenter Limited Support Program which provides one (1) additional year of limited support until December 31, 2015. The Program is available only to customers who have a current HP ServiceCenter maintenance contract and have not yet committed to or started their migration from HP ServiceCenter versions 6.2x to HP Service Manager. For additional information check the ServiceCenter 6.2x Limited Support announcement.
 

 

Key program dates

 
Date Details
Dec 01, 2011 Support customer notification
Feb 01, 2012 End of sale (no longer orderable or available for purchase)
Dec 31, 2014 End of current product support
Jan 01 - Dec 31, 2015 ServiceCenter Limited Support offering for existing customers
Dec 31, 2016 End of self-help support
 

 

Program documentation

  » Customer letter September 2013 announcing extension of current product support (.PDF)
» Customer letter December 2011 (.PDF)*
» Customer FAQ December 2011 (.PDF)*

This product version obsolescence is covered by version 4.3 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines.
 


* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.