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HP ServiceCenter (SC) software 5.1x, 6.0x & 6.1x
Title :
HP ServiceCenter (SC) software 5.1x, 6.0x & 6.1x
Document ID :
KM01006242
Product - Version:
servicecenter ;
OS :
Updated :
Fri Jun 20 22:08:45 GMT 2014
Summary :
Hewlett-Packard (HP) is announcing the discontinuance of HP ServiceCenter (SC) 5.1x, 6.0x & 6.1x products. All SC customers with active support contracts are entitled to migrate to HP Service Manager 7.x via a license exchange. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your HP SC products, and will provide support as indicated by the dates listed below.

 

Program overview

  Hewlett-Packard (HP) is announcing the discontinuance of HP ServiceCenter (SC) 5.1x, 6.0x & 6.1x products. All SC customers with active support contracts are entitled to migrate to HP Service Manager 7.x via a license exchange. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your HP SC products, and will provide support as indicated by the dates listed below.  

 

Key program dates

 
Date Details
Feb 01, 2009 Support customer notification
Dec 31, 2009 End of sale (no longer orderable or available for purchase)
Dec 31, 2010 End of current product support
Dec 31, 2012 End of self-help support
 

 

Program documentation

  » Customer letter (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 4.2 of the HP OpenView Supported Version policy. (Definitions of terms) are documented in the HP OpenView product version obsolescence guidelines.
 


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