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Error for ALM installation: Another instance of installation tool is currently r...
This document has not been formally reviewed for accuracy and is provided as is
Title :
Error for ALM installation: Another instance of installation tool is currently running
Document ID :
KM01007386
Product - Version:
quality center 11.00 ;
OS :
Updated :
Mon Jun 23 09:39:07 GMT 2014
Summary :
When trying to run the Configuration Wizard, user gets the error: Another instance of installation tool is currently running.
Problem

When trying to run the Configuration Wizard, user gets the error:  Another instance of installation tool is currently running.

Actions tried:

- Disable UAC
- Disable firewall
- Delete registry keys (HKEY_CLASSES_ROOT\Installer\Products\165D5913C3F2 37342A81ADB9BEF434A9)

Cause
Seems some problems with config files.
Fix
Delete all config files under C:\Program Data\HP\ALM\conf