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Mercury Service Desk (MSD)
Title :
Mercury Service Desk (MSD)
Document ID :
KM01007617
Product - Version:
mercury service desk ;
OS :
Updated :
Tue Sep 16 18:23:35 GMT 2014
Summary :
Hewlett-Packard (HP) is announcing the discontinuance of Mercury Service Desk (MSD) products. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your MSD products, and will provide support as indicated by the dates listed below.

 

Program overview

  Hewlett-Packard (HP) is announcing the discontinuance of Mercury Service Desk (MSD) products. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your MSD products, and will provide support as indicated by the dates listed below.  

 

Key program dates

 
Date Details
Jan 2007 Support customer notification
Jan 31, 2009 End of full support
Jan 31, 2010 End of partial support
 

 

Program documentation

  » Customer letter (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 4.2 of the HP OpenView Supported Version policy. (Definitions of terms) are documented in the HP OpenView product version obsolescence guidelines.
 


* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.