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HP Service Health Optimizer
Title :
HP Service Health Optimizer
Document ID :
KM01034117
Product - Version:
service health optimizer ;
OS :
Updated :
Tue Feb 09 17:44:29 GMT 2016
Summary :
Hewlett-Packard (HP) is announcing the product obsolescence of HP Service Health Optimizer. All HP Service Health Optimizer customers with an active support contract are eligible to migrate to HPE Cloud Optimizer (formally known as HP Virtualization Performance Viewer). NOTE As of Jan 2016, the name of HP Virtualization Performance Viewer has been changed to HPE Cloud Optimizer.

 

Program overview

 
Hewlett-Packard (HP) is announcing the product obsolescence of HP Service Health Optimizer. All HP Service Health Optimizer customers with an active support contract are eligible to migrate to HPE Cloud Optimizer (formally known as HP Virtualization Performance Viewer).

HP is committed to providing the highest level of customer care to you while you determine your future strategy for HP Service Health Optimizer, and will provide support as indicated by the dates listed below.
 

 

Key program dates

 
Date Details
Mar 01, 2014 Support customer notification
May 01, 2014 End of Sale for all versions (no longer orderable or available for purchase)
Aug 31, 2015 End of Current product support for Service Health Optimizer 9.0x
Aug 31, 2017 End of Self-Help Support for Service Health Optimizer9.0x
Sep 30, 2015 End of Committed Support for Service Health Optimizer 9.1x
Sep 30, 2017 End of Extended support for Service Health Optimizer 9.1x
Sep 30, 2021 End of Self-Help Support with Rights to New Versions for Service Health Optimizer 9.1x **
Nov 30, 2016 End of Committed Support for Service Health Optimizer 9.2x
Nov 30, 2018 End of Extended Support for Service Health Optimizer 9.2x
Nov 30, 2022 End of Self-Help Support with Rights to New Versions for Service Health Optimizer 9.2x **
 

 

Program documentation

  » Customer letter (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 4.4 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines.
 


* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.


** Self-Help Support with Rights to New Versions was introduced as part of the changes to the HP Software Support Policy announced on May 1, 2015. The timeline in this table has been modified to reflect the changes. The customer letter and FAQ documents published prior to May 1, 2015 (at the time the program was announced on SSO) will still refer to the older support timeline and options available at the time of publishing the documents. Please refer to the timeline in this table for the latest information.