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Priority column displays open.time on probsummary.qbe.g format
This document has not been formally reviewed for accuracy and is provided as is
Title :
Priority column displays open.time on probsummary.qbe.g format
Document ID :
KM01057209
Product - Version:
service manager 9.34 ;
OS :
Windows
Updated :
Fri Jul 18 19:57:42 GMT 2014
Summary :
After installing PD4, the QBE format used to display an Incident search result displays the open.time in the Priority column (see attached OOB_probsummary_g_format.png).
Cause
The forms designer input for the column is incorrectly configured:
--The "Input" property is: open.time
--The "Field" property is: priority.code
Fix
Go to the probsummary.qbe.g format using forms designer:
--Enter design mode.
--select the Priority caption in the table to select the column.
--Remove the "Field" property (it should be blank)
--Change the "Input" property value to "priority.code" (without quotes)
--click OK to exit design mode
--click OK to save the updated form to the database