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Error upon opening RTSM->Modelling Studio using a load balancer URL
Title :
Error upon opening RTSM->Modelling Studio using a load balancer URL
Document ID :
KM01157554
Product - Version:
application performance management (bac) 9.24 ;
OS :
Updated :
Wed Sep 10 12:06:53 GMT 2014
Summary :
RTSM->Modelling Studio using load balancer URL problem
Problem

An error appears while opening RTSM->Modelling Studio using a load balancer URL.

The RTSM  ->Modelling studio is accessible using physical IP's of boths gateway servers.

The error is :

Invocation of method [public abstract java.util.List 
com.hp.ucmdb.uiserver.services.cmdb.FolderService.getViewsAsList(boolean,com.hp.ucmdb.ui.ui_backend.model.folders.UIResourceType ".
Cause
The Load Balancer URL must be set in the value for "Frontend URL" setting (Infrastructure Settings, Foundation = RTSM)
Fix

That was the case, but the main issue was within the load balancer configuration settings. It was set to "cookie based sticky session" for user access.

The configuration needs to be set to IP based sticky session.