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Run Result Viewer is crashing
This document has not been formally reviewed for accuracy and is provided as is
Title :
Run Result Viewer is crashing
Document ID :
KM01159651
Product - Version:
unified functional testing 11.50 11.53 ;
OS :
Windows
Updated :
Fri Sep 12 04:39:51 GMT 2014
Summary :
When launching RRV directly or via UFT, RRV crash and display error message: "An unexpected error has occurred. It is recommended to restart the Run Result Viewer."
Problem

"An unexpected error has occurred.

It is recommended  to restart the Run Result Viewer."

Cause

After installing/updating RRV without using Admin user account, RRV configuration files may corrupted.

Configuration file located in: C:\Users\[User name]\AppData\Local\UFTReportViewer

Fix

1. Log on to problematic machine using Admin user account.

2. Uninstall RRV in Control Panel.

3. Delete "C:\Program Files (x86)\HP\Run Results Viewer"

4. Delete C:\Users\[User name]\AppData\Local\UFTReportViewer

5. Reinstall RRV (Run as Administrator)

6. Reboot machine.