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wrong username/password when configuring AM and Web services database authentica...
This document has not been formally reviewed for accuracy and is provided as is
Title :
wrong username/password when configuring AM and Web services database authentication
Document ID :
KM01215260
Product - Version:
asset manager 9.40 ;
OS :
Updated :
Mon Oct 20 14:58:53 GMT 2014
Summary :
In order for Tomcat6 to be properly configured you need to make sure that the SSL is working on the chosen port or there may be a wrong web services name
Problem

2014/10/17 07:51:35.599               0              1              [Thrd#:5748](-2008) The user name or password is incorrect

Cause

Tomcat6 may be not configured correctly to use ssl or the webservices server may have a wrong syntax

Fix

If Tomcat does not work on SSL protocol please make sure you have the following parameters set in your ssl connector:

protocol="org.apache.coyote.http11.Http11Protocol"

SSLEnabled="true"

The whole line should look like:

 <Connector port="8443" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false" protocol="org.apache.coyote.http11.Http11Protocol" SSLEnabled="true"
  disableUploadTimeout="true" acceptCount="100" scheme="https" secure="true" clientAuth="false" sslProtocol="TLS" keystorePass="wqazxc" keystoreFile="C:\dbpass.key"/>

Please make also sure that the APR engine is turned off like this:

  <Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="off" />

If you are still getting an error please make sure that the web service name only contains the server name and port like this:

https://localhost:8443