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Language determination for SRC not working as expected
Title :
Language determination for SRC not working as expected
Document ID :
KM01217210
Product - Version:
service manager 9.30 ;
OS :
Updated :
Tue Oct 21 12:11:53 GMT 2014
Summary :
Windows and browser settings are set to english US.But SRC takes somehow German lengage. Customer is using a load-balancer in front of three Service Request Catalog Instances, the isapi-plugin as well for load-balancing as for handing the Login-Credentials. Load balancer is configured to use sticky sessions, that means sessions with the same id will be forwarded to the same instance
Problem

ACTUAL BEHAVIOR:
 Windows and browser settings are set to english US.But SRC takes somehow German lengage.

Customer is using a load-balancer in front of three Service Request Catalog Instances, the isapi-plugin as well for load-balancing as for handing the
Login-Credentials. Load balancer is configured  to use sticky sessions,
that means sessions with the same id will be forwarded to the same instance.

EXPECTED BEHAVIOR:
  SRC to login the users only in english

Fix

Force stickiness the SRC 9.33 language determination will be working fine.

sticky_session_force=true  in IIS config of LB