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Language determination for SRC not working as expected
Title :
Language determination for SRC not working as expected
Document ID :
KM01217308
Product - Version:
service manager 9.30 ;
OS :
Updated :
Tue Oct 21 12:27:00 GMT 2014
Summary :
Windows and browser settings are set to english US.But SRC takes somehow German lengage. Customer has the following complex environment: (sharing directly the mail from customer) We are using a load-balancer in front of three Service Request Catalog Instances. In fact we are using the isapi-plugin as well for load-balancing as for handing the Login-Credentials. Until now we had configured this balancer to use sticky sessions, that means sessions with the same id will be forwarded to the same instance
Problem

Windows and browser settings are set to english US.But SRC takes somehow German lengage.

Customer  using a load-balancer in front of three Service Request Catalog Instances, isapi-plugin for load-balancing as for handing the
Login-Credentials. Load balancer is configured  to use sticky sessions, that means sessions with the same id will be forwarded to the same instance 

Fix

By forcing stickiness the SRC 9.33 language determination will be working fine.

 set sticky_session_force=true in the IIS config of LB