Self-Solve Knowledge Search

Minimize Maximize
NNMi 9.2x Patch 5 startup fails after installing Hotfix JDK 7 point patch(not cu...
This document has not been formally reviewed for accuracy and is provided as is
Title :
NNMi 9.2x Patch 5 startup fails after installing Hotfix JDK 7 point patch(not cumulative) on NNMi 9.2x Patch 5 for Windows (NNM920W_00007)
Document ID :
KM01392136
Product - Version:
network node manager 9.25 ;
OS :
Windows
Updated :
Fri Feb 06 12:13:12 GMT 2015
Summary :
After installing NNM920W_00007 the NNMi services do not start
Problem

ovstatus -v:

object manager name: OVsPMD
state:               RUNNING
PID:                 8016
last message:        -
exit status:         -

object manager name: pmd
state:               RUNNING
PID:                 3532
last message:        Initialization complete.
exit status:         -

object manager name: nnmaction
state:               NOT_RUNNING
PID:                 (never run)
last message:        -
exit status:         -

object manager name: nmsdbmgr
state:               RUNNING
PID:                 6064
last message:        Database available.
exit status:         -

object manager name: ovjboss
state:               NOT_RUNNING
PID:                 -
last message:        -
exit status:         Exit(1)

ovjboss.log ends with:
Y:/DE/COMMON/util_libs/src/ovutil/ExecJava.cpp:132 Can't load DLL C:/Program Files (x86)/HP/HP BTO Software/nonOV/jdk/nnm/jre\bin\server\jvm.dll

There are no new boot.log; nmsas.* logs created under %NnmDataDir%.\log\nnm

Cause
The mandatory prerequsite for installing Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
http://www.microsoft.com/en-in/download/details.aspx?id=13523 listed in the Hotfix page, section "Installation Instructions" was not met.
Fix
1. Uninstall Hotfix-NNMI-9.2X-NmsJdk-Windows-20141112
2. Install "Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)"
3. Install Hotfix-NNMI-9.2X-NmsJdk-Windows-20141112