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Unable to expand context menu in BSM
Title :
Unable to expand context menu in BSM
Document ID :
KM01415398
Product - Version:
application performance management (bac) ;
OS :
Updated :
Tue Feb 24 08:17:38 GMT 2015
Summary :
Unable to expand context menu in BSM
Problem

When we try to assign permissions to a User under User Management tab and select a Context, the data under the context menu does not expand.

All we see is a button that says "More..." but when we click on that, nothing is displayed.

This happens with all the context menu options like RTSM, EUM etc.

image text

 

Cause

This issue can happen if we are using IIS webserver and have URLScan tool working on the server.

URLScan tool can block the URLs generated when we open the context menu and hence nothing would show up on the interface.

 

 

Fix

Work with your Internal Security team to configure/disable URLScan tool to allow BSM Executables.