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Error"General error has occurred. Please verify that the server's address is cor...
Title :
Error"General error has occurred. Please verify that the server's address is correct and try again.'Path not found'"
Document ID :
KM01437434
Product - Version:
quality center ;
OS :
Updated :
Wed Mar 11 22:19:39 GMT 2015
Summary :
Get the error while exporting from Word to ALM.
Problem

Error message: "General error has occurred. Please verify that the server's address is correct and try again.'Path not found'"

Steps:
1. Clcik on Add-ins - Export to HP ALM
2. Enter the QC URL
3. Error pop up appears

Cause
The STARTUP folder under "%appdata%\microsoft\word\" is missing, so the addin cannot write data into ini file. Thus it returns "Path Not Found" error.
Fix
Create the STARTUP folder manually under "%appdata%\microsoft\word\", and copy the ini file there. The issue should be solved.