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No multicast traffic has been heard from node
Title :
No multicast traffic has been heard from node
Document ID :
KM01526989
Product - Version:
project and portfolio management ;
OS :
Updated :
Mon Apr 27 09:11:49 GMT 2015
Summary :
Missing VLAN requirement
Problem
No multicast traffic has been heard from node ppm  on the MULTICAST_PORT port for over 3 minutes even though the node appears to be up. Please check your multicast routing, server.conf settings, and/or firewall settings.
Cause

ip pim sparse-mode  is not enabled on the VLAN

The Multicast tests, provided by support, may work and the cluster may initially start and acknowledging multicast traffic is functional.  However after some time the No Multicast traffic messages are generated.

Fix

Have the Network Administrator enable ip pim sparse-mode 

Commands to see the VLAN settings:

sh run int vl <vlannumber>
or
sh ip pim interface