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VMware GRE plugin / "send request" failure on the web client
Title :
VMware GRE plugin / "send request" failure on the web client
Document ID :
KM01567317
Product - Version:
data protector 9.02 ;
OS :
Updated :
Thu Jan 21 14:50:13 GMT 2016
Summary :
Error "Could Not Able To Create New Directory For VCenter" due to wrong folder name

Data Protector 9.02
Cell Manager: HPUX 11.31
Mount Proxy Server: Windows 2008

Error Message

Error while trying to restore (Logon web client -> New request -> select backup and SCSI disk -> Send request):

  Could not find the object or access denied.
  Details:Could Not Able To Create New Directory For VCenter <hostname>

Troubleshooting

CRS debugs show the folllowing error message

[ 2] [OB2_CreateDirectory] mkdir(/etc/opt/omni/server/Integ/Config/VMware/<hostname>) failed, errno=[2] No such file or directory



 

Solution

The problem is related to wrong folder name "Integ" instead of "integ" and “Config” instead of “config”.

Workaround

Create Integ and Config as a link of integ and config:
Example command:

cd /etc/opt/omni/server/
ln -s /etc/opt/omni/server/integ Integ
cd config
ln -s /etc/opt/omni/server/integ/config Config