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Cannot save credentials
Title :
Cannot save credentials
Document ID :
KM01575685
Product - Version:
universal cmdb 10.20 ;
OS :
Updated :
Mon May 18 10:16:49 GMT 2015
Summary :
Cannot save credentials and get this UI error
Problem
ERROR - updateAllProbes failed
org.springframework.remoting.RemoteInvocationFailureException: Invocation of method [public abstract appilog.framework.shared.manage.MamResponse com.hp.ucmdb.uiserver.services.cmdb.CmdbOperationExecuterService.executeOperation(com.mercury.topaz.cmdb.shared.manage.operation.FrameworkOperation,boolean,com.hp.ucmdb.ui.shared.model.request.RequestId)] failed in HTTP invoker remote service at [http://ucmdb.domain.com:8080/ucmdb-ui/services/CmdbOperationExecuterService]; nested exception is com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [10] ]
com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [10] com.hp.ucmdb.discovery.server.utils.IllegalRangesException: [ErrorCode [-2147483648] undefined error code]
The configured probe ranges Range: [10.10.10.20 - 10.10.10.10] are not allowed for discovery. Changes were not saved.] (example)
Cause
The issue is happening because the ranges are backwards.
Fix
In order to solve this you need to input them like this: 10.10.10.10 - 10.10.10.20 (example).