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Search Engine in SRC gives different results than in Windows client
Title :
Search Engine in SRC gives different results than in Windows client
Document ID :
KM01588621
Product - Version:
service manager 9.40 ;
OS :
Updated :
Wed May 27 07:34:07 GMT 2015
Summary :
Searching in the KM Knowledgebase returns different results in Windows/web client and SRC
Problem

In SM9.40 with SRC9.40.
When searching for Knowledge articles inside SRC the results differs depending on the SRC-login-language (which defined in the browser language settings).

Example:
Searching for 'how code'
- SRC in English lists 2 results
- SRC in German lists articles with the 2 words included (ie. 3 results total)
- SRC in English lists the articles when I search for "how" and code

Cause
The word 'how' is in kmstopwords in English, but not in German. That's why the number of results is lower in English
Fix

Remove the word 'how' from the list of kmstopwords.

Then go to Knowledge Management > Administration > Environment and then “Full Reindex”