Self-Solve Knowledge Search

Minimize Maximize
Autonomy Records Manager (ARM) License Exchange Program
Title :
Autonomy Records Manager (ARM) License Exchange Program
Document ID :
KM01590562
OS :
Updated :
Thu Sep 10 17:45:45 GMT 2015
Summary :
Information for Autonomy Records Manager (ARM) customers to do a License Exchange to HP Records Manager.

 

Program overview

 

On March 20, 2015 and April 8, 2015, HP announced the product discontinuance for Autonomy Records Manager (ARM) 12.6x and 12.5x, formerly known as CA Records Manager and FileSurf effective February 28, 2017. To exchange to HP Records Manager, the successor product to ARM, you must formally request the exchange of your ARM licenses covered by active contract(s) to HP Records Manager licenses. Please follow the License Exchange request instructions below.

Limited-time Offer
For a limited time, HP is offering customers the opportunity to exchange ARM licenses for HP Records Manager free of charge. To qualify for this promotion, you must:

  • Have an active support contract for ARM
  • Submit a License Exchange Request on or before July 20, 2015
  • Sign and return the License Exchange Agreement (LEA) on or before July 31, 2015

If you are unable to take advantage of the license exchange promotion, you must purchase HP Records Manager upgrade licenses for each user for a nominal fee. The exact cost will be determined following submittal of your additional License purchase request.
Whether or not you take advantage of the License Exchange promotion described above, you must submit a License Exchange Request and sign the License Exchange Agreement to upgrade to HP Records Manager.

HP is committed to providing the highest level of customer care to you while you determine your future strategy for your ARM product. Please read below for key timelines and options that are now available to you.

 

 

Key program dates

Date Details
Jun 01, 2015 - Jul 31, 2015 ARM to HP Records Manager License Exchange Program - license exchange promotion (free of charge)
Jun 01, 2015 End of sale: ARM is no longer orderable or available for purchase. Previously announced on March 20, 2015 and April 8, 2015
Aug 01, 2015 - Feb 28, 2017 ARM to HP Records Manager License Exchange Program – nominal charge
Feb 28, 2017 End of (Committed) Support for ARM 12.5x & ARM 12.6x
Feb 28, 2017 ARM to  HP Records Manager License Exchange Program expiration
Feb 28, 2019 End of Self-Help Support for ARM 12.5x & ARM 12.6x


 

Program documentation

 

» Customer Letter (.PDF)*
» Customer FAQ (.PDF)*
» Customer License Exchange instructions (.PDF)* updated September 10, 2015 to follow Post Promotion process

This product discontinuance is covered by the HP Software Support Foundation Data Sheet applicable to the products referenced herein.
Navigate to:
http://www.autonomy.com/work/services/customer-support then click: HP Software Support Foundation Data Sheet

 
     

* Requires Adobe Acrobat Reader.
To download the latest version, please go to
https://get.adobe.com/reader/.