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Integration [793] - Micro Focus Propel Service Exchange - R2F & Ticketing Adapte...
Title :
Integration [793] - Micro Focus Propel Service Exchange - R2F & Ticketing Adapter for Service Anywhere (SAW)
Document ID :
KM01695520
Product - Version:
saas service anywhere ; service manager ;
OS :
Updated :
Tue Sep 12 00:00:00 GMT 2017
Summary :
Integration Catalog
Micro Focus Propel Service Exchange - R2F & Ticketing Adapter for Service Anywhere (SAW) - Catalog Id: 793

Description

Click here to learn more about Service Exchange Adapter

HPE Propel integrates with HPE Service Anywhere (HPE SAW) to accomplish request-to-fulfill (R2F) use cases and ticket management. HPE Propel aggregates catalog items from HPE SAW, allowing the consumer (end user) to order HPE SAW catalog items using HPE Propel. Once an order is placed, HPE SAW is used for fulfillment. HPE Propel listens for changes to the fulfillment request (for example, completion or approval) and propagates these changes back to the appropriate HPE Propel. The consumer can also issue a ticket against HPE SAW from the HPE Propel Request Support application. In this case HPE Propel uses the SAW API to create a service request. Other ticket management operations (including List, View Detail, Add Comment or Attachment, and Close) result in corresponding action invocation from HPE SAW.

 Each interface is a RESTful API and uses standard web services to implement the APIs.

 

General

Propel Service Exchange

Currently no Solution uses this adapter
Service Exchange
7/28/2016

Documentation

Documentation

Documentation for this integration can be found using the following links:

 

Downloadable Adapter Material

Supported Versions

Support Matrix

Propel Service Exchange
Service Anywhere
SupportedSupported (see comments)Not Supported

IT4IT™ Reference Architecture and HPE Implementations

Want to see how you can realize the best value from integrating HPESW products? See the IT4IT™ Reference Architecture and HPESW Reference Implementation.

Generated: 9/12/2017 1:02:16 PM