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TruClient Sidebar is not shown when TruClient Firefox script is opened in VuGen ...
Title :
TruClient Sidebar is not shown when TruClient Firefox script is opened in VuGen 12.20
Document ID :
KM01751876
Product - Version:
loadrunner 12.02 ; performance center 12.20 ;
OS :
Updated :
Thu Jul 23 11:21:21 GMT 2015
Summary :
TruClient Sidebar is not shown when TruClient Firefox script is opened in VuGen 12.20 due to a corrupted file. Instructions are given how to overcome the issue.
Problem
When opening a TruClient Firefox script in Vugen 12.20 in develop mode the TruClient Sidebar and TruClient Toolbox are not shown in the Firefox browser.
Cause
The issue could be caused by a corrupted tcweb2_user_prefs.json file.
Fix

The problem could be solved by deleting the tcweb2_user_prefs.json so that VuGen can correctly recreate it.

Please follow the steps below:

  1. Close VuGen
  2. Go to the %AppData%\Hewlett-Packard\TruClient
    for example the folder could be: C:\Users\CurrentUser\AppData\Roaming\Hewlett-Packard\TruClient
  3. Make a backup copy of tcweb2_user_prefs.json
  4. Delete tcweb2_user_prefs.json
  5. Open a TruClient Firefox script and VuGen will correctly recreate it.