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HP Service Health Reporter 9.2x, 9.3x & 9.4x
Title :
HP Service Health Reporter 9.2x, 9.3x & 9.4x
Document ID :
KM01989582
Product - Version:
operations bridge reporter 9.20 9.30 9.31 9.32 9.40 9.41 ;
OS :
Updated :
Wed Nov 25 12:45:15 GMT 2015
Summary :
Hewlett Packard Enterprise (HPE) is announcing the End of Sale of HP Service Health Reporter 9.2x, 9.3x & 9.4x (SHR 9.x). All SHR 9.x customers with an active support contract are eligible to update to HPE Operations Bridge Reporter 10.0x (OBR 10.0x). HPE Operations Bridge Reporter is the new name for HP Service Health Reporter. HPE Operations Bridge Reporter 10.0x will be made available later in December 2015.
 

Program overview

 

Hewlett Packard Enterprise (HPE) is announcing End of Sale of HP Service Health Reporter 9.2x, 9.3x & 9.4x (SHR 9.x) and associated migration to HPE Operations Bridge Reporter 10.0x (OBR 10.0x). HPE Operations Bridge Reporter is the new name for HP Service Health Reporter. OBR 10.0x will be made available later in December 2015.

SHR 9.x include a version of Business Objects from SAP. HPE’s agreement with SAP to distribute this version of Business Objects has been terminated and so, we can no longer distribute the product media that contains this version of Business Objects beyond December 20, 2015. As of December 20, 2015, HPE will remove the media for these versions and any prior versions affected by this, from our download portals. If you need a copy of these versions’ or prior versions’ media, please ensure that you download that prior to December 20, 2015.

The End of Committed Support, End of Extended Support and End of Self-Help Support with Rights to New Versions dates for SHR 9.x were announced previously on Software Support Online.

HPE is committed to providing the highest level of customer care to you while you determine your future strategy for HP Service Health Reporter, and will provide support as indicated by the dates listed below.

 

 

Key program dates

 
Date Details
Dec 01, 2015 End of Sale customer announcement
Dec 19, 2015 Last day for downloading the media for older versions
Dec 20, 2015 End of Sale (no longer orderable or available for purchase)

Previously announced support timeline:

Nov 30, 2016 End of Committed Support for SHR 9.2x
Sep 30, 2017 End of Committed Support for SHR 9.3x
Jan 31, 2019 End of Committed Support for SHR 9.4x
Nov 30, 2018 End of Extended Support for SHR 9.2x
Sep 30, 2019 End of Extended Support for SHR 9.3x
Jan 31, 2021 End of Extended Support for SHR 9.4x
Nov 30, 2022 End of Self-Help Support with Rights to New Versions for SHR 9.2x
Sep 30, 2023 End of Self-Help Support with Rights to New Versions for SHR 9.3x
Jan 31, 2025 End of Self-Help Support with Rights to New Versions for SHR 9.4x
 

 

Program documentation

 

» Customer Letter (.PDF)*
» Customer FAQ (.PDF)*

This End of Sale date is covered by version 5 of the HPE Supported Version Policy; see Definitions of terms.

 
* Requires Adobe Acrobat Reader.
To download the latest version, please go to https://get.adobe.com/reader/.