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HP Automation Insight
Title :
HP Automation Insight
Document ID :
KM02020554
Product - Version:
automation insight 1.00 1.01 ;
OS :
Updated :
Thu Feb 04 18:53:17 GMT 2016
Summary :
Hewlett Packard Enterprise (HPE) is announcing the Product Obsolescence of HP Automation Insight (AI). All AI customers with an active support contract are eligible to migrate to HPE Operations Bridge Reporter (OBR) 10.0x, which will be made available later in December 2015.
 

Program overview

 

Hewlett Packard Enterprise (HPE) is announcing the Product Obsolescence of HP Automation Insight (AI). All AI customers with an active support contract are eligible to migrate to HPE Operations Bridge Reporter (OBR) 10.0x, which will be made available later in December 2015.

The End of Committed Support, End of Extended Support and End of Self-Help Support with Rights to New Versions dates were announced previously on Software Support Online on September 02, 2014.

AI includes a version of Business Objects from SAP. HPE’s agreement with SAP to distribute this version of Business Objects has been terminated and so, we can no longer distribute the product media that contains this version of Business Objects beyond December 20, 2015. As of December 20, 2015, HPE will remove AI 1.0x and any prior version’s media affected by this, from our download portals. If you need a copy of the AI 1.0x or prior version’s media, please ensure that you download that prior to December 20, 2015.

HPE is committed to providing the highest level of customer care to you while you determine your future strategy for AI, and will provide support as indicated by the dates listed below.

 

 

Key program dates

 
Date Details

Feb 08, 2016
Dec 14, 2015

Support customer notification OBR availability
Support customer notification End of Sale AI

Dec 19, 2015 Last day for downloading the media for older versions
Dec 20, 2015 End of Sale (no longer orderable or available for purchase)

Previously announced support timeline:

July 31, 2018 End of Committed Support for AI 1.0x
July 31, 2020 End of Extended Support for AI 1.0x

July 31, 2024

End of Self-Help Support with Rights to New Versions for AI 1.0x
 

 

Program documentation

 

» Customer Letter (.PDF)*
» Customer Letter OBR available Feb 08, 2016 (.PDF)*
» Customer FAQ (.PDF)*
» Customer FAQ OBR available Feb 08, 2016 (.PDF)*

This End of Support date is covered by version 5 of the HPE Supported Version Policy; see Definitions of terms.

 


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