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HP Business Service Management Platform 9.2x
Title :
HP Business Service Management Platform 9.2x
Document ID :
KM02053002
Product - Version:
operations manager i 9.20 9.21 9.22 9.23 9.24 9.25 9.26 ; diagnostics 9.20 9.21 9.22 9.23 9.24 9.25 9.26 ;
OS :
Updated :
Tue May 24 09:16:44 GMT 2016
Summary :
Hewlett Packard Enterprise (HPE) is announcing the support extension for HP Business Service Management Platform 9.2x and its products HP Business Process Monitor 9.2x, HP Real User Monitor 9.2x, HP Diagnostics 9.2x, HP End User Management 9.2x, HP Service Level Management 9.2x, HP System Availability Management 9.2x and HP Operations Manager i 9.2x. The new End of Committed Support date is August 31, 2018; all other dates as indicated below.

 

Program overview

 

Hewlett Packard Enterprise (HPE) is announcing the support extension for HP Business Service Management Platform 9.2x and its products HP Business Process Monitor 9.2x, HP Real User Monitor 9.2x, HP Diagnostics 9.2x, HP End User Management 9.2x, HP Service Level Management 9.2x, HP System Availability Management 9.2x, and HP Operations Manager i 9.2x as listed below.

HPE is committed to providing the highest level of customer care to you while you determine your future strategy for HP HP Business Service Management Platform 9.2x and its products HP Business Process Monitor 9.2x, HP Real User Monitor 9.2x, HP Diagnostics 9.2x, HP End User Management 9.2x, HP Service Level Management 9.2x, HP System Availability Management 9.2x, and HP Operations Manager i 9.2x and will provide support as indicated by the dates listed below.
 

 

Key program dates

 
Date Details
January 12, 2016 Support customer notification of Support Extension

Previously announced support timeline:

August 31, 2016

End of Committed Support for HP Business Service Management Platform 9.2x, HP Real User Monitor 9.2x, HP Diagnostics 9.2x, HP End User Management 9.2x, HP Service Level Management 9.2x and HP System Availability Management 9.2x

August 31, 2018 End of Extended Support for HP Business Service Management Platform 9.2x, HP Real User Monitor 9.2x, HP Diagnostics 9.2x, HP End User Management 9.2x, HP Service Level Management 9.2x and HP System Availability Management 9.2x
August 31, 2022 End of Self-Help Support with Rights to New Versions for HP Business Service Management Platform 9.2x, HP Real User Monitor 9.2x, HP Diagnostics 9.2x, HP End User Management 9.2x, HP Service Level Management 9.2x and HP System Availability Management 9.2x
January 31, 2017 End of Committed Support for HP Operations Manager i 9.2x
January 31, 2019 End of Extended Support for HP Operations Manager i 9.2x
January 31, 2023 End of Self-Help Support with Rights to New Versions for HP Operations Manager i 9.2x
April 30, 2017 End of Committed Support for HP Business Process Monitor 9.2x
April 30, 2019 End of Extended Support for HP Business Process Monitor 9.2x

April 30, 2023

End of Self-Help Support with Rights to New Versions for HP Business Process Monitor 9.2x

 

 

Updated support timeline:
August 31, 2018 End of Committed Support for HP Business Service Management Platform 9.2x, HP Business Process Monitor 9.2x, HP Real User Monitor 9.2x, HP Diagnostics 9.2x, HP End User Management 9.2x, HP Service Level Management 9.2x and HP System Availability Management 9.2x and HP Operations Manager i 9.2x
August 31, 2020 End of Extended Support for HP Business Service Management Platform 9.2x, HP Business Process Monitor 9.2x, HP Real User Monitor 9.2x, HP Diagnostics 9.2x, HP End User Management 9.2x, HP Service Level Management 9.2x and HP System Availability Management 9.2x and HP Operations Manager i 9.2x
August 31, 2024 End of Self-Help Support with Rights to New Versions for HP Business Service Management Platform 9.2x, HP Business Process Monitor 9.2x, HP Real User Monitor 9.2x, HP Diagnostics 9.2x, HP End User Management 9.2x, HP Service Level Management 9.2x and HP System Availability Management 9.2x and HP Operations Manager i 9.2x
 

 

Program documentation

 

» Customer Letter - May 2016 (.PDF)*
» Customer Letter - Jan 2016 (.PDF)*

This support extension is covered by version 5 of the HPE Supported Version Policy; see Definitions of terms.

 

 

* Requires Adobe Acrobat Reader.
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