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Sprinter Crash while exporting test to Unified Fucntional Testing (UFT)
Title :
Sprinter Crash while exporting test to Unified Fucntional Testing (UFT)
Document ID :
KM02054210
Product - Version:
sprinter ;
OS :
Updated :
Wed Jan 13 15:26:22 GMT 2016
Summary :
Sprinter crash trying to export a test to UFT
Problem

There is a scenario where Sprinter can crash exporting test to UFT

Also the same scenario cause that message "Power Mode execution error" appears when starting a test with Power Mode Enabled.

Cause

This is caused by the file MobOcrHelper.dll present in bin folder <SprinterInstallationDir>\bin\MobOcrHelper.dll

Fix

In order to fix this problem follow these steps:

1. Access the machine with a full administrator rights user.
2. Perform a clean uninstall of Sprinter. For additional information check Document ID KM00206072 Sprinter Clean uninstall/reinstall
3. Install Sprinter again
4. Confirm that MobOcrHelper.dll is not present in bin folder