Self-Solve Knowledge Search

Minimize Maximize
collapsing folders on the navigation tree
This document has been retired from the knowledgebase
Title :
collapsing folders on the navigation tree
Document ID :
KM02170747
Product - Version:
arcsight express ; arcsight enterprise security manager ;
OS :
Updated :
Fri Mar 04 22:51:22 GMT 2016
Summary :
< !--Obsolete--> Michaela: author never responded back with updates on this new article hence retiring as not all necessary information was included In the Navigator panel, when rename or make changes to any one of resource causes the folders to collapse on the navigation tree
Problem
In the Navigator panel, when rename or make changes to any one of resource (it can be your own active channel or rule) then save it, the window would refresh (which is normal) and then collapses the folders on the 
navigation tree. You would have to expand the folders again to get to where you were.
Fix

setting these parameters in the console.properties for your console's you are having the issues with:

resourcetree.node.child.load.asynchronous=false

Then try below if the above does not help:

resourcetree.node.child.load.asynchronous.timeout=300

If the folders still continue to collapse, please contact Support.