The Affected CI field in the incidents is populated with "?" followed by time at...
Title :
The Affected CI field in the incidents is populated with "?" followed by time at which incident ticket is opened.
Document ID:
KM01010108
Product - Version :
service manager 9.32;
O S :
Updated :
Wed Jun 25 00:00:00 GMT 2014
Summary :
the affected ci field in the incidents is populated with "?" followed by time at which incident ticket is opened.this happens for tickets opened via cit scenario.the expressions in the problem open event map causes this behaviour.