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HP Servce Manager 9.3x & 9.4x
Title :
HP Servce Manager 9.3x & 9.4x
Document ID :
KM02730621
Product - Version:
service manager 9.30 9.31 9.32 9.33 9.34 9.35 9.40 9.41 ;
OS :
Updated :
Wed Mar 01 11:27:45 GMT 2017
Summary :
End of Sale program for all HP branded versions of HP Service Manager. Customers with active support contracts can update to HPE Server Manager 9.5x.

Program Overview

 

As part of the split of Hewlett Packard into HP Inc. and Hewlett Packard Enterprise in November 2015, we are not allowed to sell HP branded products anymore. Therefore, Hewlett Packard Enterprise (HPE) is announcing the End of Sale of all HP branded versions of HP Service Manager.

All HP Service Manager customers with an active support contract are eligible to update to HPE Service Manager 9.5x. The End of Committed Support, End of Extended Support and End of Self-Help Support with Rights to New Versions dates were announced previously on Software Support Online on the dates listed on the table below:

Version

End of Support Notification Date

HP Service Manager 9.3x

Jul 1, 2012

HP Service Manager 9.4x

Jan 8, 2015

HPE is committed to providing the highest level of customer care to you while you determine your future strategy for HP Service Manager, and will provide support as indicated by the Key program dates listed below.

Key program dates listed below for HP Service Manager 9.3x & 9.4x are based on HPE’s time-based support policy under which end-of-support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our Software Support Policy.

 

 

Key Program Dates

 
Date Details
Mar 1, 2017 Support Customer Notification of End of Sale
May 1, 2017 End of Sale (no longer orderable or available for purchase)

Previously announced support timeline:

Nov 30, 2017 End of Committed Support for HP Service Manager 9.3x
Nov 30, 2019 End of Extended Support for HP Service Manager 9.3x

Nov 30, 2023

End of Self-Help Support with Rights to New Versions for HP Service Manager 9.3x
Mar 31, 2019 End of Committed Support for HP Service Manager 9.4x
Mar 31, 2021 End of Extended Support for HP Service Manager 9.4x
Mar 31, 2025 End of Self-Help Support with Rights to New Versions for HP Service Manager 9.4x
 

 

Program Documentation

 

» Customer Letter (.PDF)*
» Customer FAQ (.PDF)*

This End of Sale date is covered by version 5.1 of the HPE Supported Version Policy; see Definitions of terms.

 

 
* Requires Adobe Acrobat Reader.
To download the latest version, please go to https://get.adobe.com/reader/.