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HP Service Manager 9.3x Committed Suppport Extension
Title :
HP Service Manager 9.3x Committed Suppport Extension
Document ID :
KM02861077
Product - Version:
service manager 9.30 9.31 9.32 9.33 9.34 9.35 ;
OS :
Updated :
Thu Jul 20 19:00:34 GMT 2017
Summary :
HPE is announcing a 12-month Committed Support Extension for HP Service Manager 9.3x.

Program Overview

 

Hewlett Packard Enterprise (HPE) is announcing the extension of committed support for HP Service Manager 9.3x as listed below.

The End of Committed Support date will be extended from November 30, 2017 to November 30, 2018.  Customers with an active maintenance contract will continue to receive Full support without interruption or price uplift until November 30, 2018. The End of Extended Support Date remains the same, November 30th, 2019.

HPE is committed to providing the highest level of customer care to you while you determine your future version strategy for HP Service Manager 9.3x, and will provide support as indicated by the dates listed below.

Key program dates listed below for HP Service Manager 9.3x are based on HPE’s time-based support policy under which end-of-support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our Software Support Policy.

 

 

Key Program Dates

 
Date Details
Jul 24, 2017 Support Customer Notification of Support Extension

Previously Announced Support Timeline:

Nov 30, 2017 End of Committed Support for HP Service Manager 9.3x
Nov 30, 2019 End of Extended Support for HP Service Manager 9.3x

Nov 30, 2023

End of Self-Help Support with Rights to New Versions for HP Service Manager 9.3x
Updated Support Timeline:
Nov 30, 2018 End of Committed Support for HP Service Manager 9.3x
Nov 30, 2019 End of Extended Support for HP Service Manager 9.3x

Nov 30, 2023

End of Self-Help Support with Rights to New Versions for HP Service Manager 9.3x
 

 

Program documentation

 

» Customer Letter (.PDF)*

This support extension is covered by version 5.1 of the HPE Supported Version Policy; see Definitions of terms.

 

* Requires Adobe Acrobat Reader.
To download the latest version, please go to https://get.adobe.com/reader/.